UnionPay services since   December 2008
Local service hotline         001-803-442-279for INDOSAT users only)
                                          007-803-011-0893 (for PTT Telkom users only 

In Indonesia, UnionPay cards are accepted at over 70% of the local merchants and almost all ATMs.

  • Indonesia – Largest Archipelago
    As the largest archipelago worldwide, Indonesia is composed of 17,508 islands approximately. It is open to the world yet manages to reserve its tradition. Here, you can enjoy the freest tourism environment and delicious food as listening to the ding-dong music. About 10,000 islands of different sizes like pearls distributed on the Indian Ocean. In Indonesia, the regional culture varies and is always changing from east to west. Why not take your UnionPay card(card number starting with 62) to explore the largest archipelago worldwide?
  • POS acceptance
    Merchants with the signage of  all accept UnionPay cards, mainly merchants located in tourist destinations most visited by tourists such as Djakarta and Bali, covering famous shopping malls, restaurants and hotels. Since that some of the merchants have yet to put up the UnionPay signage, cardholders may show their UnionPay cards upon the till and inquire about UnionPay acceptance.

    When using co-branded cards, you are advised to choose UnionPay as the routing option to be benefited from the special offers and services provided by UnionPay.

    Note:Some UnionPay card acceptors or acquirers route co-branded cards  to corresponding card shcem according to the card BIN, which means co-branded cards transactions aren't routed to UnionPay without selection by cardholders and merchant cashiers. Please refer to the transaction results for the information about transaction routing.

  • Cash withdrawal

    In Indonesia, UnionPay cards are accepted at ATMs of BCA, Bank Mandiri, BNI, BRI, BTN, OCBC Nisp, Maybank, BJB, Bank Sinarmas, Bank Pundi, BRI Syariah, KEB Hana Bank, BPD Banten, J-Trust, Woori Saudara, Citibank and HSBC. The ATMs of HSBC provide the interface in Chinese.

    BCA ATM location inquiry page:
    Bank Mandiri ATM location inquiry page:

    Please refer to the latest government policy on overseas cash withdrawal via UnionPay cards at "Help Center-Card-using Instructions-Refined Card-using Tips". Daily cash withdrawal limit from respective issuers and/or ATM may apply. Please consult your issuer on the possible cap on the amount. You may split your withdrawals into several times which comply with the limit(s).

  • Charges
    ATM commission fee consists of two separate fees: 
    (1) Service fee charged by the issuer: please consult your issuer for details.
    (2) Service fee charged by the ATM acquirer in Indonesia: some ATMs will charge commission fee, which is charged by the local banks in Indonesia and which has nothing to do with UnionPay or the issuer.

    Cash withdrawal via debit card results in a lower commission fee.
  • Tips
    Select PINs that cannot be easily guessed by anyone.
    Never disclose your PIN to anyone who claims to represent the bank or the police.
    Be alert to your surroundings before conducting any banking transactions.
    Keep a close eye on your credit card during transaction to avoid any illegal activities.
    If your UnionPay card has been stolen/lost, please inform the issuer immediately.