UnionPay services since September, 2019 

Local service hotline N/A 


In Bosnia and Herzegovina (BiH), UnionPay cards are accepted at hundreds of ATMs and about 2,000 merchants.

  • Bosnia and Herzegovina – Where Different Cultures Meet

    Bosnia and Herzegovina, a mountainous and beautiful country located in the west of the Balkans. Here, different races, traditions and cultures meet and mingle. Here, you can experience the hospitality of the locals and the charm of the colorful cultures. Do remember to take your UnionPay card (card number starting with 62) to explore the mysterious Eastern European country.

  • POS acceptance

    Merchants with the signage of (UnionPay) all accept UnionPay cards. Since that some of the merchants have yet to put up the UnionPay signage, cardholders may show their UnionPay cards upon the till and inquire about UnionPay acceptance.

  • Cash withdrawal

    In BiH, hundreds of ATM of local banks including Intesa Sanpaolo and Nova banka accept UnionPay cards for cash withdrawal. There are the signages of (UnionPay) on these ATMs or the ATM screens.

    Please refer to the latest government policy on overseas cash withdrawal via UnionPay cards at "Help Center-Card-using Instructions-Refined Card-using Tips". Daily cash withdrawal limit from respective issuers and/or ATM may apply. Please consult your issuer on the possible cap on the amount. You may split your withdrawals into several times which comply with the limit(s).

  • Charges

    ATM commission fee consists of two separate fees:

    (1) Service fee charged by the issuer: please consult your issuer for details.

    (2) Service fee charged by the ATM acquirer in BiH: some ATMs will charge commission fee, which is charged by the local banks in BiH and which has nothing to do with UnionPay or the issuer.

    Cash withdrawal via debit card results in a lower commission fee.

  • Tips

    Select PINs that cannot be easily guessed by anyone.

    Never disclose your PIN to anyone who claims to represent the bank or the police.

    Be alert to your surroundings before conducting any banking transactions.

    Keep a close eye on your credit card during transaction to avoid any illegal activities.

    If your UnionPay card has been stolen/lost, please inform the issuer immediately.